The oncology nursing team is a team of specialized, trained, and competent nurses who support hematology and oncology patients who come for treatment.

This ensures constant and appropriate advisory, which makes early detection of potentially emergency situations and treatment complications possible and guarantees follow-up for high-risk groups of patients. Such a structure increases efficiency of urgent care for cancer and provides greater support for patients.

The service is available for patients who require assessment and possible admission. Telephone is the first point of contact.

Following a telephone assessment by a nurse, patients may be advised to report to the unit for a formal medical assessment.

This risk-assessment tool helps standardize and support excellent medical practice, improving quality and safety. The tool provides a solid framework for assessment, action, and auditing, its end result being improved quality and safety in patient care thanks to the following:

  • Guaranteeing that patients receive a robust, reliable assessment each time they get in touch with the helpline.
  • Ensuring high-level quality assessments by using an evidence-based evaluation tool.
  • Guaranteeing that patients who require urgent assessment are identified and the appropriate actions are taken.
  • Identifying and calming those who are at lower risk and can be safely managed by the primary-care team or can be given proper care on an appointment basis, thereby avoiding unnecessary care.

Clinical Practice

  • Take responsibility for the care we provide, playing a role in planning, assessing, implementing, and evaluating all tests.
  • Give advice to patients -either over the phone or in person- who come into contact with the cancer center with concerns and symptoms.
  • Analyze and interpret the history, symptoms, physical findings, and diagnostic information so as to properly prepare for treatment.
  • Take responsibility for decisions and practices, striving to attain the highest standards of care practice.
  • Request the appropriate clinical investigations to support the preparation of the treatment.
  • Prioritize different health problems and act accordingly at the beginning of emergency care.
  • Take on a holistic perspective when assessing care.
  • Advise or educate people on the promotion of good health and reduce the symptom-related risk factors.
  • Promote effective communication with medical staff and members of the multidisciplinary team, making effective use of the different contributions made to care delivery.
  • Support patients and their families during the critical stage and upon admission.

Oncologic Triage Service

What is it?
The Oncologic Triage Service at Oncohealth is a nurse-led platform that provides cancer patients with specialized support through a dedicated phone line.
At Fundación Jiménez Díaz, it is available to all patients undergoing active cancer treatment. The service offers guidance and management of symptoms or side effects related to cancer or its treatment.

Who is it for?

  • Patients experiencing potential complications from their cancer treatment
  • Patients who may develop emergencies related to the course of the disease
  • Family members or caregivers responsible for cancer patients

Accessibility

  • Patients can reach out whenever they need support
  • Patients may be referred by another healthcare professional
  • No prior appointment is required

Comprehensive patient support

  • Counseling and guidance
  • Educational needs
  • Nursing care
  • Emergency-related issues
    Cancer patients often develop new and serious problems requiring urgent response due to their disease or treatment.

Service features

  • Early assessment by a specialized oncology nurse or oncologist
  • Telephone-based advice and follow-up
  • Access to individualized patient information
  • Coordination with the Emergency Department
  • Established protocols for managing oncologic emergencies and clear referral pathways to the Emergency Department and inpatient units

Why is it worthwhile?

  • Reduces emergency admissions
  • Shortens hospital length of stay
  • Improves quality and safety
  • Provides timely management of patients at risk for neutropenic sepsis
  • Ensures joint review and evaluation by the Triage Service team
  • Decreases unnecessary clinical procedures
  • Reduces waiting times
  • Increases patient satisfaction
  • Lowers complaint rates
  • Decreases early morbidity and mortality associated with oncologic treatments