Quality
Since its inception, Hospital Universitario Fundación Jiménez Díaz has focused on serving its stakeholders through three core areas: healthcare, teaching and research, earning recognition as a benchmark healthcare institution in Madrid and around the country.
Hospital Universitario Fundación Jiménez Díaz is committed to a policy of ongoing quality improvement that encompasses healthcare, teaching and research, prioritising patients and their families, always guided by the principles of quality, safety, effectiveness, efficiency, and the highest scientific standards.
At Fundación Jiménez Díaz University Hospital, commitment to quality has been present since its very beginnings. Our goal has always been to achieve excellence by implementing the methodologies and systematic approaches required to ensure a holistic quality system, something that has been our focus throughout our history and remains so today. A management model that adheres to and incorporates the standards and requirements of various leading international and national frameworks, including EFQM, ISO Standards, Joint Commission International, ASCO-QOPI, JAICE, UNE, accreditation models for scientific societies, etc.
The hospital’s holistic quality system allows a strategy that prioritises quality, healthcare safety, sustainability and information security to be consolidated and successfully implemented. Process management is the primary tool in our system, encompassing and underpinning all services and units, always focused on addressing the needs of both patients and society as a whole.
The hospital’s commitment and approach to a socially responsible culture means that our day-to-day work focuses on:
- Ensuring sustainability
- Promoting value for patients and professionals
- Eliminating inefficiencies
- Promoting innovation
- Improving the patient experience
- Working for the health of our community
- Empowering the commitment of healthcare professionals
- Promoting continuity of care
Milestones achieved in recent years thanks to the holistic quality system include:
| 2013 |
External evaluation of the European Excellence Model-EFQM by international consultants, with the "Recognised 5 Stars" awarded to the first hospital of this complexity in Europe. |
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| 2016 |
The quality, environment and energy management system certifications are awarded based on international standards UNE-EN ISO 9001:2015, 14.001:2015 and 50.001:2014, respectively. Along with the following accreditations: National Accreditation and Certification Entity (ENAC) in UNE-EN ISO 15189:2013 Clinical Laboratories (Anatomic Pathology Service, techniques according to accreditation annex). Accreditation by JACIE (Joint Accreditation Committee of European Society for Blood and Marrow Transplantation - EBMT) for Extracting, Processing and Transplanting Haematopoietic Progenitor Cells. |
| 2017 |
Reproductive Medicine Unit Certification, UNE 179007:2013. Assisted Reproduction Laboratories. |
| 2018 |
Several quality awards are also achieved. External and international revaluation of the "Recognised 5 Stars", obtaining the highest score (650+), of the European Excellence Model-EFQM. Hospital Certification in Surveillance, Prevention and Control of Healthcare-Associated Infections (HAIs) UNE 179006:2013 Certification of the Innovation Management System of Fundación Instituto de Investigación Sanitaria FJD, UNE 166002:2014 I+D+i. Certification of the Internal Medicine Unit in the Standard of the Spanish Internal Medicine Society (SEMI-Excelente). Smoke-Free Hospitals accreditation by Madrid Regional Government (HsH Network), GOLD category. |
| 2019 |
Double certification in Information Security, covering the whole hospital, under Standard ISO 27001, and Medium-Level Certification in the National Information Security Scheme RD3/2010. Quality certification from the American Society of Clinical Oncology (ASCO-QOPI) as an Oncology Institute in haematological and solid malignancies. Oncology Service and Haematology Service. |
The external recognition of projects serves, year after year, as evidence of the high level of quality in which care processes and professional competence are developed and maintained. Fundación Jiménez Díaz University Hospital actively promotes competing for awards and taking part in congresses and conferences as a way to enhance its reputation in teaching and research.
Our commitment lies in continuously implementing and enhancing a culture of quality care, with a comprehensive focus on the core areas of our institution, always keeping our primary goal in sight: the healthcare of our patients, who are at the centre, beginning and end of our activity, being the true value that sets us apart. Our present and future are therefore shaped by a relentless pursuit of improvement, focusing solely on the horizon of excellence, an aspiration that remains constant and unwavering.
It is our care that sets us apart.
